Frequently Asked Questions

You can request an appointment in several ways: by calling our office during business hours, by submitting an appointment request through our website, or by sending us a message. We'll confirm your appointment and send a reminder beforehand. For urgent dental concerns or emergencies, please call us directly so we can prioritise your care.

Yes, we accept most major dental insurance plans. We are happy to submit claims directly to your insurer on your behalf as a courtesy. We recommend contacting your insurance provider before your appointment to understand your coverage, annual maximums, and any waiting periods that may apply. Our front desk team is also happy to help you understand your benefits, just ask.

We accept cash, cheque, Visa, Mastercard, and Interac debit. Payment is due at the time of service for any portion not covered by insurance. If you have concerns about the cost of treatment, please speak with our team , we are committed to helping you access the care you need and can discuss your options.

We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer your appointment time to another patient who may be waiting. We understand that unexpected situations arise — if you need to cancel with less notice due to an emergency, please call us as soon as possible and we will do our best to accommodate you.

For most patients, we recommend a check-up and professional cleaning every six months. However, the ideal frequency varies depending on your individual oral health. Patients with a history of gum disease, a higher risk of decay, or certain medical conditions may benefit from more frequent visits - every three to four months. Your dentist will recommend a schedule tailored to your specific needs at your examination.

Absolutely. Dental anxiety is very common, and we take it seriously. Our entire team is trained to work with nervous patients in a calm, patient, and non-judgmental way. We offer nitrous oxide (laughing gas) sedation for mild to moderate anxiety, and oral sedation for patients who require deeper relaxation. Please let us know about your anxiety when you book - even a brief conversation beforehand can make a significant difference to your experience.

We recommend bringing your child for their first dental visit around their first birthday, or within six months of their first tooth appearing, whichever comes first. Early visits allow us to monitor your child's dental development, provide guidance on teething, diet, oral hygiene habits, and help your child become comfortable in the dental environment before any treatment is needed. Starting early sets the foundation for a lifetime of good oral health.

Yes. For current patients, we will do our best to see you on the same day you call. Common dental emergencies include severe toothache, a knocked-out or broken tooth, a lost filling or crown, a dental abscess, or significant swelling. If you are experiencing a dental emergency, please call our office immediately. If it is after hours, our voicemail message will provide guidance on how to reach us or what steps to take while you wait.